Patron Surveys and Consumer Behavior

PDF Format
2009

"There are very few issues of taste about which people of all ages, genders and geographic regions can agree. That's why it catches [our] attention when an issue garners the overwhelming support of the public. And it is clear from our surveys that the vast majority of Americans prefer their restaurants, bars and clubs to be smokefree."
- Tim Zagat, CEO and Co-founder of the New York-based Zagat Survey

All statistically reliable and verifiable studies conducted on patron behaviors and consumer preferences show overwhelmingly favorable responses to smokefree laws. The public is very supportive of smokefree laws; it is only tobacco industry manipulation that creates a sense of controversy about them. It is important to distinguish between favorable studies conducted by independent researchers and academics and unfavorable studies sponsored by the tobacco industry, which rely solely on anecdotal information and predictions.

National

State

Local

International

© Americans for Nonsmokers' Rights, revised 2003, 2004, 2005, 2006, 2008, 2009.

REFERENCES

  1. PRNewswire, "J.D. Power and Associates reports: hotel guests are considerably less satisfied in 2008, primarily due to issues with amenities and guest room features," CNNMoney.com, July 29, 2008.
  2. Moore, D., "Increased Support for Smoking Bans in Public Places: But still widespread opposition to complete ban," The Gallup Organization, July 20, 2005. Available at http://www.gallup.com/poll/content/print.aspx?ci=17410. Accessed on July 20, 2005.
  3. Zagat Survey, LLC, "Zagat releases 2008 America's Top Restaurants Survey showing U.S. dining is getting greener, healthier and more casual," PRNewswire, October 24, 2007.
  4. Zagat, T., "Support for smoking ban," Philadelphia Business Journal, May 1, 2006.
  5. [n.a.], "Zagat Survey Releases It's 2005 Top U.S. Restaurant and Hotel Guides," Zagat Survey, November 1, 2004.
  6. Arnold, H., "In California, smoking ban hasn't hurt business," Daily Freeman, July 20, 2003.
  7. [n.a.], "J.D. Power and Associates reports: a vast majority of Southern California Indian gaming casino customers express desire for a smoke-free environment," J.D. Powers and Associates, July 1, 2008.
  8. [n.a.], "Connecticut Statewide Survey," Global Strategy Group, LLC, [n.d.].
  9. [n.a.], "2003 Tobacco Attitudes and Media Survey," Delaware Division of Public Health, October 2003.
  10. [n.a.], "A Snapshot of Perspectives on Second-Hand Smoke in the Workplace," Critical Insights, September 2004.
  11. Hillel, R.A.; Carpenter, C.M.; Travers, M.J.; Connolly, G.N., "Environmental and economic evaluation of the Massachusetts Smoke-Free Workplace Act," Journal of Community Health 32(4): 269-281, August 2007.
  12. Biener, L.; Siegel, M., "Behavior intentions of the public after bans on smoking in restaurants and bars," American Journal of Public Health 87(12): 2042-2044, December 1997.
  13. [n.a.], "2007 tobacco policy survey - New Mexico: topline results," New Mexicans Concerned About Tobacco, 2007.
  14. Monmouth University Polling Institute, "Statewide survey of registered New Jersey voters," Monmouth University Polling Institute, September 2007.
  15. Jensen, T., "Survey says smoke-free doesn't snuff out businesses," Fergus Falls Journal, May 28, 2003.
  16. [n.a.], "State of public opinion in Oregon: 1998 Smokeless States Tobacco Control Survey - Oregon," Smokeless States Oregon, [1998].
  17. Biener, L.; Garrett, C.A.; Skeer, M.; Siegel, M.; Connolly, G., "The effects on smokers of Boston's smoke-free bar ordinance: a longitudinal analysis of changes in compliance, patronage, policy support, and smoking at homes (abstract)," Journal of Public Health Management Practices 13(6): 630-636, November/December, 2007.
  18. [n.a.], "Denver health bar patron survey final," [Aspen Research], January 15, 2002.
  19. Johnson, S.A.; Soden, D.L.; Villa, C.; Morales, J., "[Part 1 & Part 2: policy analysis and economic impact study of smoke-free indoor air ordinances in the Paso del Norte region. IPED Technical Report 2001-3]," El Paso, TX: Institute for Policy and Economic Development, University of Texas, El Paso, May 2001.
  20. [n.a.], "[press release re: "Helena Voters Overwhelmingly Support the City's Smoking Ordinance, and Believe it Should Be Fully Enforced Without Delay."]," Harstad Strategic Research, Inc., June 27, 2004.
  21. [n.a.], "Poll shows support for county-wide smoking ban," WTHR, May 12, 2009.
  22. Steele, C., "Smoking survey results released," Tri-Town Transcript, June 18, 2003.
  23. The Zagat Survey released its 2009 New Orleans, Louisiana, guide in January. The survey found that 66% of residents were in favor of smokefree bars, clubs and lounges.
  24. Zagat, "Spending, tipping up; closings, service gripes down; newcomers gather steam, great year ahead; smoking ban fuels dining out; bottled water given the boot - 71% of diners prefer NYC tap," PRNewswire, October 20, 2003.
  25. Lam, T.H.; Janghorbani, M.; Hedley, A.J.; Ho, S.Y.; McGhee, S.M.; Chan, B., "Public opinion on smoke-free policies in restaurants and predicted effect on patronage in Hong Kong," Tobacco Control 11(3): 195-200, September 2002.
  26. [n.a.], "[Press release re: Poll shows 98% of us believe Irish workplaces are healthier as a result of the smoke-free law,'" Office of Tobacco Control, March 29, 2005. Downloaded at http://www.otc.ie/article.asp?article=267.
  27. Piper, M., "Support for smokefree hospitality venues has increased," Smokefree Times, Issue 74, December 2004.
  28. Viriyachaiyo, V.; Lim, A., "Tourists' attitudes towards ban on smoking in air-conditioned hotel lobbies in Thailand," Tobacco Control 18(3): 238-240, June 2009.
  29. Auspoll, January 2000.